This package has been designed following a special request from clients that struggle when it comes to managing their new plant during the first 12 month warranty period.

Why is it that Lifts and Escalators seem to cause so much trouble during this period?

Have you heard the saying If I had a dollar for every time someone asked me that question? We receive this or similar comments almost daily from clients that are at a loss to understand how this expensive and very large piece of equipment could be causing so much trouble and in turn causing the client so much frustration.

Like any complex problem there are usually a number of valid, possible reasons.

• Building structure – lift shaft or escalator penetrations poorly constructed
• Installation quality of poor standard – due to low skills, insufficient time, inadequate planning, etc
• Product quality problems
• Unrealistic expectations of users with low cost, standard lifts
• Incorrect use of units
• ...and many, many, more issues could be cited

Unlike buying a new car or product of an assembly line, this plant (in particular the lift more so than the escalator) is assembled on the job site like a LEGO set. This makes it difficult for the manufacturer to guarantee the quality because they cannot test their fully assembled product prior to commissioning it on the job.

This is not to say that the client should not be expect anything other than a seamless implementation of their new purchase.

The main task for MINC Risk Services is to offer a facility to remove the headaches during the first 12 months when most teething problem are experienced. By being involved from the commencement of the plant being placed into service our staff are able to inspect the installation quality and identify defects or areas for improvement before the breakdowns become excessive.

The following flow chart outlines the events of our service.

As you can identify, MINC Risk Services will;

• Liaise with builder and lift installation company to ensure everyone working toward same objective – handing over a high quality piece of plant

• Complete a Compliance Audit at the beginning of the period

• Ensure that all documentation has been finalised correctly and issued

• Review the proposed Maintenance program for this warranty period

• At month 10, conduct a Performance Assessment

• And finally assist the Owner / Property Manager to appoint the Service provider

Conducting the above activities increases the likelihood that the lift or escalator performance will operate with a much reduced frequency of interruption, meaning happier tenants and less stress for the building managers.

MINC Risk Services look forward to helping answer your questions and developing your business to the new highs in the area of Health & Safety.